SAP User Helpdesk
Customer-orientated service and competent support guarantee your company's success. Our specially trained support staff provide you with user-orientated assistance in the event of problems with your SAP systems and take the pressure off your employees.
Our contact details
We are available for you daily (Mon-Fri) from 8 a.m. to 6 p.m:
Tel.: 0800 52388 55
Fax: +49(0)40-6965850-99
by email: helpdesk@cpro-ips.com
From Switzerland:
Tel: 0041 71 670 09 57
From Italy:
Tel.: 0039800-819709
The services of our helpdesk at a glance
- Answering enquiries from users
- Accepting fault reports
- Completing the error description in collaboration with the user
- Documentation of the call, qualification and prioritisation of the messages
- Determining the available SAP notes (solutions) and assigning the notes to the support case
- Development of solution approaches
- If necessary, forwarding the support cases to the responsible consultants (2nd level support) and to the SAP backbone (3rd level support)
- Communication of the solution to the user
We use the remote maintenance software from Teamviewer. You can download the Teamviewer file as an EXE or ZIP file.
